What is your return/refund/exchange/replacement policy?
Refunds are applicable to the following orders:
1. When orders are canceled prior to the order being pulled or shipped out.
2. If an order is already shipped out, the UNOPENED/UNUSED products must be received in our facility PRIOR to processing the customer’s refund.
Replacement for defective products:
Typically, at no cost to the customer except in cases of an exchanged replacement for a product that results with a higher cost than the original.
What are your hours of operation?
Monday – Friday, 8:00 AM – 4:00 PM MST
Do you ship out of state?
Yes. The Farm Bill Acts of 2014 and 2018 allow us to legally produce our hemp which has been tested by the Department of Agriculture to have less than 0.3% psychoactive cannabinoids. The Omnibus Bill defunds the Department of Justice from stopping the transit of a hemp product which is protected by the Farm Bill Sec 7606.
When will I know if my order shipped?
Once your order ships from our facility you will receive an email notification with tracking information. We typically ship orders out within 24-48 hours during normal business days. Orders placed over the weekends or holidays will ship within 24-48 hours on the following business day.
Can you ship internationally?
We are not shipping internationally right now.
What is your standard shipping method?
For most orders, please allow 3-5 business days depending on your location.
How can I cancel my order?
Please inform us as soon as possible. We typically ship our orders out within 24-48 hours during business days.
How will the credit card transaction appear on my statement?
The business name Anthology Brands will appear on your credit card transaction statements.